It is the Viamonte policy that tenants do not do repairs. If you need assistance, before to submit a request, determine if there is a true emergency or a non-emergency. An emergency is a life-threatening situation such as a fire, flood, electrical problem, gas. In this case, follow this instructions:
- Emergencies causing immediate danger such as fire, call 911.
- Emergencies involving gas call the gas company and if necessary, 911.
- Emergencies involving electrical danger, call the utility service or 911.
- After contacting one of the above sources, then call the Viamonte office and report the problem.
- An emergency is NOT an overly hot unit, but we know this is very important and a maintenance priority.
- An emergency is not air-conditioning, non-working dishwasher, sprinklers, etc.